Virtuali s.a.s. und Cloud9 s.a.s. haben ein Abkommen getroffen, was den Support ihrer Kunden vereinfachen soll. Ab sofort können auf der Homepage von FSDreamteam die aktuellen Versionen und Updates aller Cloud9-Produkte bezogen werden.  Im Forum gibt es eine neue Abteilung für die Cloud9-Produkte und alle Support-Anfragen – auch bei Aktivierungs- und Reinstallations-Problemen – können zukünftig an das FSDreamteam gestellt werden. Die vollständige Pressemitteilung (in englischer Sprache) findet ihr unter “Weiterlesen”.Virtuali s.a.s. is pleased to announce to have reached an agreement with Cloud9 s.a.s. to handle customer and product support for all their existing products to FSDreamTeam support. This will allow an easier user experience, because the FSDreamTeam support will now handle reactivation and support for Cloud9 products too. Starting from November 6th 2009, users will be able to download all the latest versions and patches from FSDreamTeam web site, at this address:

http://www.fsdreamteam.com/products_cloud9.html

The FSDreamTeam forum will have a section dedicated to support Cloud9 products, and users in need to email support for reactivation or reinstallation question, will be able to email FSDreamTeam for any questions related to Cloud9 products and orders. The previous Cloud9 support email address will still be usable, and questions sent to this email will be answered by FSDreamTeam support. However, we suggest start using the FSDreamTeam support address for Cloud9 questions right now, because it might result in faster reply times. The Cloud9 web site and forum will be active until January 31th, 2010. However, starting from today, the Cloud9 forum will not accept new registrations and new posts: if you don’t have an account on the FSDreamTeam forum already, you are welcome to register and post your questions there This agreement will also have the following effect on product released by Cloud9: – Over the next weeks, all Cloud9 installers will be updated to use the same installation routine as FSDreamTeam. This will fix any possible compatibility issues and remove any requirement on the order of installation for products released by the two companies which might have existed in the past. – FSDreamTeam will be able to publish fixes for any issues that might be found in Cloud9 products, or to improve compatibility with newer Operating Systems. – Cloud9 has agreed to give FSDreamTeam the rights to use part of the previously released Cloud9 products, to create entirely new versions, to be sold by FSDreamTeam

with kindest regards,

Cloud9

FSDreamTeam